Find answers to common questions about our products and services
Frequently Asked Questions
1. What is MedConnectRx?
MedConnectRx is a B2B pharmaceutical sourcing platform that connects licensed pharmacies, clinics, and laboratories with verified manufacturers of Active Pharmaceutical Ingredients (APIs) and custom compounded formulations.
2. Who can purchase from MedConnectRx?
We serve licensed pharmacies, healthcare providers, research institutions, and FDA‑registered facilities only. Verification of credentials is required before any order is processed.
3. What products do you offer?
Pharmaceutical‑grade APIs
Custom compounded formulations
Bulk raw materials for research and manufacturing
Hard‑to‑source specialty ingredients
4. How do I open an account?
Submit the registration form with:
Pharmacy/medical license
Business information
Authorized purchaser details
Our compliance team reviews applications within 1–2 business days.
5. Do you provide Certificates of Analysis (CoA)?
Yes. Every product ships with full documentation including CoA, batch records, and manufacturer traceability.
6. What quality standards do you follow?
All partners comply with cGMP, ISO, and relevant FDA guidelines. Materials are sourced from audited and approved manufacturers.
7. Do you offer custom compounding?
Yes. We can develop custom formulations and concentrations based on your clinical or research requirements.
8. What are lead times?
Standard items: 3–7 business days
Custom orders: 10–21 business days (varies by formulation)
9. Shipping and handling
Discreet, temperature‑controlled shipping
Domestic & international options
Chain‑of‑custody documentation included
10. How can I contact support?
Email: info@medconnectrx.com
Phone:
Hours: Monday–Friday, 9am–5pm EST